The Friction Index
See the friction. Start the flow.
A five-day delivery diagnostic that cuts through the noise and shows you what’s really slowing things down.
Delivery slowing down? Let’s find out why.
As teams grow, delivery starts to drag. Quick fixes pile up. Feedback loops break. What used to work… doesn’t.
The Friction Index is a five-day diagnostic designed to surface the friction points hiding in your systems, teams, and leadership — so you can act with clarity.
This isn’t theory. It’s signal that drives action.
What You Get
- A structured snapshot of delivery maturity across teams, systems, and leadership
- Prioritised quick wins and strategic enablers
- Sharp, specific recommendations grounded in real delivery work
- A credible baseline for improvement — without the overhead of a big consultancy
This is fast, focused, and built for traction — not templates.
Why It Works
Speed and substance — powered by AI, led by experience
AI accelerates the review — surfacing themes, parsing transcripts, tagging patterns. That’s how we go deep in five days.
But the final calls? Always shaped by lived experience and technical judgment.
Human-led. High-trust. Built on delivery credibility
This isn’t a survey and a slide deck. I spend time with your teams. I see the systems in action. I ask hard questions and listen carefully.
The result is a shared language and a practical path forward.
Actionable, not abstract
Every recommendation is designed to reduce risk, improve flow, and help your teams deliver — under pressure.
Because momentum beats methodology. And trust beats templates.
How It Works
Day 0
- Kickoff + Launch survey
Day 1-2
- Stakeholder interviews
- Walkthrough planning
- Survey signal review
Day 3-4
- Live walkthroughs
- architecture
- pipelines
- delivery flows
- AI-powered synthesis across all inputs
- Root cause and maturity mapping across four dimensions
Day 5
Final report delivery:
- Friction Index Heatmap
- Quick Wins & Long-Term Enablers
- Recommendations by dimension
- Strategic roadmap and next steps
What Comes Next?
The Friction Index stands alone — but it often leads to deeper support. If the findings resonate, we move forward together:
- Hands-on Leadership — embedded support to drive change
- Technical Coaching — helping teams take ownership
- Advisory — light-touch support to keep momentum going
Each phase is optional. No lock-in. No bloat. The goal is simple: capability that sticks — and fast flow that lasts.
Ready to see what’s really slowing you down?
→ See how it was developed
→ See it in action
→ Understand how I embed with teams like yours
→ Request a Sample Report
Let’s uncover what’s hiding in your delivery system — and start building sustainable fast flow.
Book a 20-minute discovery call