Andy Weir
Fractional CTO

Sector: Social Care
Role: Technical Consultant
Engagement: IT discovery and strategic enablement
Type: Leadership-driven review and roadmap for scale

A social care provider was growing fast – but its systems weren’t.

Manual workflows, duplicated effort, and compliance risk were compounding.

This wasn’t a tech rescue. It was leadership sensing the cracks – and acting before they widened.

The Challenge

• 70+ carers delivering domiciliary and complex care across two regions
• Support teams duplicating work across paper, spreadsheets, and disconnected tools
• GDPR, visa processing, and NHS reporting raised the compliance stakes
• No internal IT team, no roadmap, no structured visibility
• Strategy was reactive – decisions made by urgency, not design

The ask: How do we grow – without growing chaos?

What I Did

Structured Discovery & Analysis

• Facilitated interviews across care, workforce, and admin
• Authored Business and Technology Checkpoints to surface risk and opportunity
• Mapped current architecture, MI flow, and tooling footprint

Reporting & Roadmapping

• Co-authored Discovery Report combining operational reality with technical options
• Identified quick wins and strategic enablers
• Developed a follow-on implementation proposal at client request

Practice Evolution

• Refined templates for faster, clearer insight
• Used AI tools to accelerate synthesis and reduce lead time
• Demonstrated a repeatable discovery model for similar mid-sized organisations

What Changed

From Blind Spots to Strategic Awareness

• Leadership gained visibility into systemic risks and delivery constraints
• Mindset shifted – from tech as overhead to tech as enabler

From Growth Anxiety to Clear Next Steps

• Discovery outputs became the basis for planning and action
• Teams started scaling through systems, not just headcount

From Reactivity to Organisational Alignment

• Internal artefacts became shared references
• A shift began – from gut feel to strategic enablement

Reflections

Scaling without strategy doesn’t break all at once – it erodes.

This engagement turned fragility into foresight, and helped leadership act before the cracks turned into chaos.

Growing faster than your systems?

Let’s surface the friction – and shape a roadmap that scales with you.