AI-Powered Delivery Review - Internal Capability
Sector: Internal
Role: Principal Software Engineer
Engagement: Software delivery review
Type: Origin and field test of The Friction Index
As delivery environments became more complex, leaders needed clarity — fast.
We were relying on instinct, not evidence. Reviews took weeks and delivered little.
So I built a review format that combined high-trust consulting with AI-powered insight — surfacing delivery risks, strategic enablers, and next steps in just five days.
That format became the prototype for The Friction Index.
Objective
- Surface delivery risk across systems, teams, and leadership
- Deliver insight fast — without sacrificing depth or trust
- Adapt to contexts like platform readiness, security, and AI fluency
My Role
As Principal Engineer, I designed the full review format:
- Review structure, artefact templates, and interview workflows
- AI-powered signal extraction from interviews and delivery artefacts
- Applied the format in a live Secure Delivery Review for a global insurer
Key Contributions
- Designed a 5-day review blending surveys, interviews, and walkthroughs
- Built an AI-powered synthesis pipeline to tag themes, map friction, and accelerate insight
- Delivered a bespoke Secure Delivery Review across regulated delivery and vendor teams
- Produced board-level reports with maturity snapshots, quick wins, and strategic enablers
Strategic Value
- Enabled faster, safer change in complex, high-risk delivery environments
- Delivered executive-level clarity — without consultancy overhead
- Created reusable IP to scale advisory work with speed, trust, and consistency
From Internal Practice to Field-Proven Product
This wasn’t just theory — it was battle-tested, helping a global insurer:
- Surface delivery and cyber risk
- Clarify architectural constraints
- Align teams on a credible roadmap
→ See how it was applied: Secure Delivery Review
Relevance to Your Organisation
This work proved that AI doesn’t replace high-trust consulting — it amplifies it.
The result? A diagnostic that moves fast, earns trust, and drives action.
That format now powers The Friction Index.
Want fast, trusted insight into delivery risk?
Let’s run a diagnostic that lands — not just reports.
Book a 20-minute discovery call